Frequently Asked Questions

All Shipping General Returns Warehousing Pricing & Services Handling & Packaging

Which online shops does Quivo support?

Quivo integrates seamlessly with over 40 shop and ERP systems. These include popular platforms like Shopify, WooCommerce, Amazon, Magento, BigCommerce, PrestaShop, Wix, Squarespace, Rakuten, Billbee, Xentral, PlentyONE, Snipcart, weclapp, and dsco — and many more. See the full list of supported systems here: Quivo Connector Integrations

How Quivo pricing works?

Quivo offers the following services: Fulfillment, Send-it-yourself & Transport. The price you pay depends on which service you use and which subscription package you have.

Want a quick overview? Watch our short video explaining how Quivo’s pricing works here.

What does our fulfillment service cost?

Fulfillment costs are made up of 3 pillars:

Subscription package (for the Quivo Connector software)
Fulfillment service costs
Shipping service provider fees

We offer four subscription packages designed for different shipping volumes. Each plan unlocks specific software features, fulfillment benefits, and pricing advantages. Subscriptions can be paid monthly or annually.

If you want to read more about the features of each package, check this link.

Cost of Fulfillment

The cost of fulfillment is discussed in detail with our sales team. It consists of the prices for picking and packing per order.

The picking price reflects the effort required for a warehouse worker to retrieve your products. For example, based on your product's dimensions, you might pay €1.90 for the first pick per order and €0.30 for each additional pick. The first pick is more expensive because the warehouse worker needs to travel to your storage location. Once they're there, subsequent picks from the same location cost less. So if one order contains 3 items, the cost would be €1.90 + €0.30 + €0.30.

After picking, the only remaining fulfillment cost is packaging—cardboard box, filling material, and optional additions like flyers.

Picking prices vary depending on your shipping volume and product dimensions. Higher shipment volumes mean lower prices. Smaller, lighter products also cost less. Larger products or lower shipping volumes may result in higher picking prices.

Shipping Costs

This is the cost of shipping the packaged item to your customer. You benefit from our competitive shipping rates, which we negotiate with carriers based on our bundled volume across all customers. You can find our shipping conditions here.

What does Send-It-Yourself cost?

With Send-It-Yourself, you store, pack, and ship your products yourself while benefiting from Quivo’s discounted shipping rates, thanks to our large total shipping volume. You also get access to the Quivo Connector, a simplified warehouse management system that helps you manage orders and shipments efficiently.

Costs Overview

Send-It-Yourself costs include two main parts:

Software (Quivo Connector subscription)
Shipping service provider fees

We offer three subscription packages — SIY Starter, SIY Rising Star, and Customized — each unlocking different software features and pricing benefits depending on your shipping volume. Payment can be made monthly or annually.

If you want to read more about the features of each package, check this link

You can find our shipping rates here: View Shipping Rates

What transport costs at Quivo?

To make logistics completely hassle-free, Quivo also takes care of your transport, moving your goods from your manufacturer to one of our warehouse locations or any destination of your choice.

Since transport costs depend on factors like shipment type, origin, and destination, we can’t provide a standard rate. However, our transport team is happy to prepare a tailored offer based on your specific requirements.

If you want to learn more or request a quote, please contact us here.

What Service to choose when using Quivo?

At Quivo, we offer 3 core services to meet your logistics needs: Send It Yourself, Fulfillment, and Transport Services.

When to use Quivo's Transport Services

Transport Services are ideal when you need to move bulk shipments from your manufacturer to either your own storage location or one of our warehouses. This service ensures safe, efficient delivery of large quantities of inventory. We recommend everyone to use this, as this is not tied to a shipping volume. You benefit from our cheaper rates.

When to use Send It Yourself vs. Fulfillment

While you can utilize both Send It Yourself our services simultaneously, we recommend a strategic approach based on your current business stage. The service that's right for you depends on what's currently limiting your business growth.

Businesses typically face one of these two main challenges:

Demand challenge: You're in the early stages where you're unsure about product traction, with few or no customers yet. Your focus is on validating your product-market fit.
Fulfillment challenge: Your product has proven successful, but your growth is limited because you're spending too much time handling orders yourself instead of focusing on marketing and scaling your business.

For businesses with demand challenges: Start with our Send It Yourself service until you've established reliable marketing channels that generate consistent sales. The right time to transition is when you find yourself thinking, "I could generate more sales if I had more time for marketing rather than handling orders."

For businesses with fulfillment challenges: If you've already reached approximately 100 purchases, validated customer interest in your product, and determined that scaling requires more focused marketing efforts, then our Fulfillment service is the logical choice. Continuing to handle fulfillment yourself represents a significant opportunity cost that can hinder your growth potential.

Bonus – For winning products: Some of our customers let us handle their bestsellers to minimize their time investment, while choosing to ship less frequently sold items themselves.

Do my orders automatically get sent to the Quivo Connector?

Yes. Once your shop or ERP system is connected, all orders, product data, and inventory are automatically synced with the Quivo Connector - so your parcels can be processed and shipped without any extra manual steps.

Can I send glass products or easily breakable products with Quivo?

Glass products can be challenging to ship. To guarantee an undamaged unboxing experience for your customers, we generally advise pre-packaging glass products in protective materials that reduce the risk of breaking.

If you don't have the option to pre-package your goods, please reach out to our sales team. They will advise you on how to proceed based on your specific product—including packaging recommendations and available solutions.

Where are my goods being stored?

Your products are stored in Quivo’s own fulfillment centers. We operate a global fulfillment network with 8 warehouses worldwide, so your goods can be stored close to your customers for faster and more cost-efficient delivery.

Check out all warehouse locations here.

How many warehouse locations can I use?

The number of warehouse locations depends on your subscription model. With the Stellar Explorer plan, you can use up to 2 warehouse locations, while the Fulfilled Legend plan gives you access to unlimited warehouse locations.

Does Quivo take care of the delivery?

Yes. As your 3PL fulfillment partner, we handle the entire process - from storage and packing to handing your parcels over to the shipping provider of your choice. Whether you prefer fast, cost-effective, or international shipping, you decide how your products reach your customers.

We work with all major carriers such as Royal Mail, DHL, DPD, and FedEx. Multi-carrier shipping is also available, to ensure every order is delivered in the way that best fits your business.

Do you also handle returns?

Yes. We take care of the entire returns process with ABC checks, photo documentation, and full-service processing tailored to your needs.

What carriers does Quivo offer?

We work with all major carriers, including DHL, FedEx, UPS, USPS, Royal Mail, DPD, GLS, Colissimo, Mondial Relay, TNT, GO!, Post, and Deutsche Post. Multi-carrier shipping is also possible, so every order is sent out with the option that best fits your business.

Who should I contact when interested?

If you’d like to get started with Quivo, simply reach out through our contact form to request a quote. Our sales team will guide you through the next steps and help you find the right subscription model for your business.

I want a job at Quivo, how can I apply?

You can apply through our careers page, check out our open positions and apply directly online.

Can I send dangerous goods with Quivo?

You may be able to send limited quantity dangerous goods with Quivo if they meet certain quantity thresholds. This includes items like batteries and similar products. Whether you can ship depends on the specific type and quantity of dangerous goods. For detailed information about what qualifies and how to proceed, please contact our sales team.

What is the minimum sending volume I need to have?

You don’t need a large shipping volume to get started - you can begin with as little as under 50 shipments per month using our Rising Star plan. From there, subscription models scale up to 500, 5,000, or more than 5,000 orders per month, with tailored options available for larger volumes.

Is Quivo bio certified?

Yes Quivo is bio certified

Is Quivo sustainable?

We strive to be as sustainable as possible. We use only paper-based packaging materials that are easily recyclable.

Additionally, we work with carriers that offer green shipping options—like DHL GoGreen and Austrian Post—for maximum sustainability.

Can you fulfill for any industry?

Yes. We work with many industries - including beauty & cosmetics, fashion, supplements, and luxury goods. If your products require specific handling, just let us know and we’ll find the right fulfillment solution for you.

Received a parcel from, but didn’t order anything

We understand that receiving an unexpected package can be confusing. You probably see LOGSTA GmbH or Quivo on the shipping label, which is why you visited our website. Quivo (formerly known as LOGSTA) is a fulfillment company that handles logistics for online shops. We store their products, pack orders, and ship them through various carriers. Most likely, you ordered something from an online store that uses our logistics services. If you have questions about your parcel, please check your recent purchases and contact the online shop directly.

How long does it take to integrate our shop / system with the Quivo Connector?

Integration is usually fast -for many platforms like WooCommerce, Shopify, and standard ERP systems you can connect and begin syncing orders and inventory quickly using our Connector. If your system is more custom or complex, it may take a bit longer, depending on development work and data setup.

Can I track the parcels being sent from Quivo?

Yes. Every order shipped through Quivo includes a tracking number, so you and your customers can follow parcels in real time. Tracking information is available directly through the Quivo Connector and the carrier’s system.

Can I add leaflets, flyers, or other special packaging material to the shipment?

Yes. Quivo offers custom packaging options, so you can include leaflets, flyers, or other inserts with your orders. This way, every parcel reflects your brand and creates a personalized experience for your customers.

How fast is the delivery time with Quivo?

Quivo offers same-day fulfillment with fast shipping options through major carriers. Depending on the destination, most parcels arrive within 1–2 business days, giving your customers Prime-level delivery speed.