Fulfilment for Jewellery & Luxury Products

With high-value products, it’s not just the item itself that matters – seamless documentation is just as important, especially for limited series, numbered editions or complex set configurations.

That’s why we offer structured management via serial numbers and custom SKU assignments. Every movement – from inbound storage to picking and shipping – is digitally recorded, so you always have full visibility of stock, sales and shipping status in the Quivo Connector.

Yes, we meet all safety-relevant requirements necessary for the handling and shipping of high-value goods. Our warehouse operates under modern security standards – including access controls, alarm systems and documented inbound procedures.

We also place great importance on data protection, traceability and clear reporting – especially for brands dealing with sensitive or high-end product categories. If you have specific requirements regarding product protection, labelling or customs (e.g. for international luxury goods), we’ll implement them with you.

We offer both standard packaging and fully customised, branded solutions. Depending on your needs, you can choose from the following options:

• Sustainable, neutral cardboard boxes in various sizes
• Custom-printed shipping boxes with your own branding
• Inlays, inserts or product cards for a premium unboxing experience
• Package inserts such as vouchers, flyers or sample products
• Shipping bags or specialised packaging for liquids
• Careful handling – each item is packed gently and presented attractively

Our fulfilment team ensures packaging that not only protects your products, but also communicates your brand – right up to your customer’s doorstep.

ven with long-lasting products, we keep everything under control – which means:

• Active stock monitoring – automatic alerts for slow-moving items
• Custom storage time notifications – e.g. for seasonal jewellery collections
• Protection against quality loss – climate-controlled storage prevents moisture, discolouration or material distortion
• Optional quality checks – regular inspections or repackaging if items are stored for extended periods
• Data-driven recommendations – targeted suggestions for sell-through or promotional campaigns

We offer same-day shipping for orders received by the defined cut-off time. Typically, this means: if your order arrives by midday, it ships on the same business day.

Thanks to automated order processing and our efficient warehouse logistics, we ensure:

• Fast dispatch, even at high volumes – including peak periods like Black Friday
• Same-day shipping for orders received before the cut-off time
• Prioritisation based on batch and stock rotation
• Real-time tracking updates for you and your customers
• Shipping via all major carriers (DHL, DPD, UPS, etc.)

Yes, our storage facilities are specifically designed to meet the requirements of sensitive products like jewellery and luxury goods. We ensure that temperature and humidity are kept constant – protecting materials such as precious metals, leather, pearls or lacquer finishes over the long term.

In addition, we offer:

• Stable climate conditions without fluctuations
• Clean, dust-free storage areas with careful separation of sensitive product categories
• Security features such as access controls and alarm systems

This way, your products are not only stored securely, but also under ideal environmental conditions.

Our fulfilment is designed to keep pace with your growth – even across borders. You can expand into new markets seamlessly without having to rethink your logistics setup.

We offer:

• International shipping (within the EU and worldwide)
• Customs and export documentation tailored to each destination country
• Multilingual shipping communication and labelling
• Integration with all common shop systems and ERPs
• Scalable shipping zones and delivery time management

Our system is fully API-enabled and can be seamlessly integrated with all common e-commerce platforms and marketplaces. Whether you're using a standard shop setup or a custom-built solution – we ensure smooth data exchange.

We support:

• Shopify, WooCommerce, Shopware, Magento, Plentymarkets
• Marketplaces such as Amazon
• Custom shops via API
• ERP systems like JTL, Xentral, Billbee and more

Thanks to these integrations, your fulfilment runs fully automated:
Orders, cancellations, address updates or tracking info – everything is synchronised in real time, eliminating the need for manual steps. As much as possible is automated and handled for you.

Returns are part of the luxury business too – which is why we handle each return with the utmost care. Once received, we inspect the condition of the item, document it with photos, and proceed based on your preferences, the product type, and its condition.

Typical steps include:

• Visual inspection for damage or signs of use
• Repackaging, cleaning or refurbishing if required
• Restocking after quality approval – or direct feedback to you in case of uncertainties

All returns are logged and clearly displayed in your dashboard – including status, reason, and photo documentation. This way, you maintain full control, even when it comes to returns.